Privacy Policy
This Privacy Policy describes how Acozyty.com ("the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from Acozyty.com.
By using the Site, you agree to the collection and use of information in accordance with this Privacy Policy.
1. INFORMATION WE COLLECT
When you visit or make a purchase on Acozyty.com, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.
A. Device & Usage Information
Examples of Personal Data Collected: Web browser version, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Purpose of Collection: To load the Site accurately for you, perform analytics on Site usage to optimize our website, and ensure site security.
Source of Collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
B. Order & Payment Information
Examples of Personal Data Collected: Name, billing address, shipping address, payment information (including credit card numbers, PayPal, or Shop Pay details), email address, and phone number.
Purpose of Collection: To process and fulfill your orders (including shipping, payment processing, sending order confirmations, and invoice generation), communicate with you, screen orders for potential fraud, and provide customer support.
Source of Collection: Collected directly from you when you place an order or create an account.
C. Customer Support Information
Examples of Personal Data Collected: Email correspondence, order details, and any additional information you provide when reaching out to customer service.
Purpose of Collection: To resolve customer service inquiries, handle returns/refunds, and improve our services.
2. SHARING YOUR PERSONAL INFORMATION
We do not sell, trade, or rent your personal information to third parties for commercial gain. We share your personal information with trusted service providers to help us provide our services and fulfill our contracts with you, as described below:
E-Commerce Platform: We use Shopify (or our hosting provider) to power our online store.
Payment Processors: We share transaction details with payment providers (such as Stripe, PayPal, Shop Pay, Visa, Mastercard) to securely process payments and prevent fraudulent transactions.
Fulfillment & Shipping Carriers: We share your shipping address, recipient name, and contact phone number with logistics partners and shipping carriers (e.g., USPS, DHL, FedEx, UPS) solely to deliver your packages.
Marketing & Analytics: We may use tools like Google Analytics or Meta/TikTok Pixel to help us understand how our customers use the Site and tailor our promotional campaigns.
Legal Compliance: We may share your information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information we receive, or to protect our rights.
3. COOKIES & TRACKING TECHNOLOGIES
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use cookies to:
Remember your actions and preferences (such as login details, regional settings, and shopping cart items).
Analyze visitor behavior to improve Site performance and usability.
Provide personalized recommendations and advertisements.
You can control and manage cookies through your browser settings. Please note that disabling or blocking cookies may negatively impact your user experience and certain features of the Site may no longer be fully accessible.
4. DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to erase this information.
5. YOUR RIGHTS (GDPR & CCPA / CPRA)
Depending on your location (such as the European Economic Area / UK under GDPR, or California under CCPA/CPRA), you have certain rights regarding your personal information:
Right to Access / Know: You have the right to request access to the personal information we hold about you.
Right to Correction: You have the right to request that we correct or update any inaccurate personal information.
Right to Erasure ("Right to be Forgotten"): You have the right to request that we delete your personal information, subject to certain legal obligations.
Right to Opt-Out: You have the right to opt out of the sale or sharing of your personal data or target advertising.
To exercise any of these rights, please contact us via email at support@acozyty.com.
6. DO NOT TRACK
Please note that because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
7. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date at the top of this page.
8. CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at:
Customer Support Email: support@acozyty.com