Shipping Policy

Thank you for visiting and shopping at Acozyty.com! We are dedicated to providing you with a smooth and reliable shopping experience. Below you will find all details regarding our shipping fees, processing times, and delivery estimates.

⏱️ Order Processing Time

  • All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email.

  • You will receive another notification email with tracking information once your order has officially shipped.

🚚 Estimated Shipping Times & Fees

We offer worldwide shipping! Estimated transit times based on your location are as follows:

Destination Country / Region Estimated Shipping Time Shipping Fee
United States & Canada 7 – 12 Business Days Free on orders over $50 / Standard: $4.99
United Kingdom & Europe 7 – 10 Business Days Free on orders over $50 / Standard: $4.99
Australia & New Zealand 8 – 14 Business Days Free on orders over $50 / Standard: $4.99
Rest of the World 10 – 18 Business Days Calculated at checkout

(Note: Shipping times are estimates and start from the date of dispatch, rather than the date of order. Transit times may be extended during peak seasons, holidays, or unexpected weather delays.)

📦 Tracking Your Order

  • Once your order is shipped, you will receive an email containing a Tracking Number and a direct link to track your package.

  • Please allow 24 to 48 hours for the tracking information to update on the logistics portal.

  • You can also check the status of your shipment anytime by visiting our Track Your Order page.

📦 Multiple Packages

Because we stock a wide variety of lifestyle and daily essential items, products within the same order may occasionally be dispatched from different fulfillment hubs to speed up delivery. If your order arrives in separate packages, don't worry—you will receive individual tracking numbers for each package without any extra shipping cost.

🛃 Customs, Duties & Taxes

  • Acozyty.com is not responsible for any customs fees, import duties, or local taxes applied to your order upon arrival in your country.

  • All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

📍 Wrong Address / Address Changes

Please double-check your shipping address before placing your order. If you notice an error, please contact us immediately at support@acozyty.com within 12 hours. Once an order has been dispatched, we are unable to change the delivery address or intercept the package.

📩 Lost or Damaged Packages

If your package arrives damaged, or if your tracking status shows "Delivered" but you have not received it:

  1. Please check around your property or with immediate neighbors/building reception.

  2. Contact our customer support team at support@acozyty.com with your Order Number and any relevant photos/videos. We will assist you in filing a carrier claim or arranging a replacement!

❓ Questions?

If you have any further questions about our shipping policy, please contact our support team at support@acozyty.com.