Return Policy

Thank you for shopping at Acozyty.com! We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help make the return and refund process as simple and straightforward as possible.

๐Ÿ”„ 30-Day Return Guarantee

We offer a 30-day return policy, which means you have 30 calendar days after receiving your item to request a return.

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unworn, and in the same condition that you received it.

  • The item must be in its original packaging.

  • You must provide a receipt or proof of purchase (such as your Order Number or Order Confirmation email).

๐Ÿ“ฉ How to Initiate a Return

To start a return, please follow these simple steps:

  1. Contact our customer support team at support@acozyty.com with your Order Number and the reason for the return.

  2. If your return is approved, our team will provide you with the detailed return shipping address and instructions on how and where to send your package.

  3. Pack the item securely in its original packaging and ship it back to the address provided by our team.

(Note: Items sent back to us without prior return authorization will not be accepted.)

๐Ÿšจ Damages, Defects & Wrong Items

Please inspect your order upon reception and contact us immediately (within 48 hours of delivery) if the item is defective, damaged, or if you received the wrong item.

  • How we handle damaged/defective orders: Email us at support@acozyty.com with clear photos or videos showing the defect or damage.

  • Resolution: Once verified, we will arrange a free replacement or issue a full refund without requiring you to return the damaged item in most cases.

๐Ÿšš Return Shipping Fees

  • Defective / Damaged / Incorrect Items: If the return is due to our error (e.g., wrong item shipped, manufacturing defect), Acozyty will cover all return shipping costs or issue a full refund/replacement directly.

  • Customer Preference / Change of Mind: If you are returning an item due to personal preference, ordering the wrong size/color, or simply changing your mind, you will be responsible for paying the actual return shipping costs. Shipping costs are non-refundable.

๐Ÿ’ฐ Refunds Process

  • Inspection: Once your returned item is received and inspected by our warehouse, we will send you an email to notify you of the approval or rejection of your refund.

  • Processing: If approved, your refund will be automatically processed and applied to your original payment method (Credit Card, PayPal, Shop Pay, etc.) within 5 to 7 business days.

  • Late or Missing Refunds: If you havenโ€™t received a refund yet, first check your bank account or credit card companyโ€”it may take some processing time before your refund is officially posted. If you've done this and still have not received your refund, please contact us at support@acozyty.com.

โŒ Non-Returnable & Exempt Items

Certain types of items cannot be returned for hygiene or safety reasons:

  • Perishable goods, personal care items, and intimate products.

  • Final sale / Clearance items (unless damaged or defective).

  • Gift cards.

โ“ Questions & Support

If you have any questions regarding our Return & Refund Policy, please feel free to reach out:

  • Customer Care Email: support@acozyty.com